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000IIE
by 
Whitman, Michael E., 1964- author.
Format: 
Books
Publication Date 
2022
Excerpt: 
management -- Risk management -- Incident response and contingency planning -- Legal, ethical, and
Available: Copies:
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Soft Skills -- Self-Management Skills -- Service Desk Management Personnel -- Senior Service Desk
Available: Copies: