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IIE
Teaching and Learning
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Faculty of Commerce
Faculty of Humanities
Faculty of ICT
Faculty of Social Science
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1998-1999
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A guide to customer service skills for the help desk professional
by
Knapp, Donna.
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Books
Publication Date
1999
Excerpt:
Computer industry -- Customer services.
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Internet industry almanac
by
Juliussen, Egil.
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Publication Date
1998
Excerpt:
Online information services industry -- Directories.
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