by
Butler, David L. (David Lawrence)
Format:
Books
Publication Date
2004
Excerpt:
Bottom-line call center management : creating a culture of accountability and excellent customer
by
Deery, Steve.
Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Format:
Books
Publication Date
2004
Excerpt:
Call centers -- Great Britain -- Personnel management.
by
Zelinsky, Marilyn.
Table of contents http://catdir.loc.gov/catdir/toc/fy043/2002008185.html
Format:
Books
Publication Date
2002
Excerpt:
village : Campus MLC/Lend Lease -- Nesting place : Accenture -- The sound of silence : Orange Call Center