3 Results
000IIE
Cover image for A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
Cover image for ITIL : service management implementation and operation
by 
Shuja, Ahmad K.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer service industry -- Management.
Available: Copies:
Cover image for Business process outsourcing : oh! BPO--structure and chaos, fun and agony
by 
Anandkumar, V.
Format: 
Books
Publication Date 
2008
Excerpt: 
Computer service industry -- India.
Available: Copies: