2 Results
00IIE
Cover image for Understanding human communication
by 
Adler, Ronald B. (Ronald Brian), 1946-
Format: 
Books
Publication Date 
2003
Excerpt: 
, cartoons, photographs, newspaper clippings, and supplemental readings on every page; up-to-date information
Available: Copies:
Cover image for Crucial conversations : tools for talking when stakes are high
by 
Patterson, Kerry, 1946-
Format: 
Books
Publication Date 
2002
Excerpt: 
persuasively, not abrasively -- Explore others' paths: how to listen when others blow up or clam up -- Move to
Available: Copies: