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Conflict management.
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Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by
Rubin, Rhea Joyce.
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Publication Date
2011
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Public services (Libraries) -- United States.
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Dispute processing and conflict resolution : theory, practice and policy
Dispute processing and conflict resolution : theory, practice and policy
by
Menkel-Meadow, Carrie.
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Books
Publication Date
2003
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Dispute resolution (Law) -- United States.
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