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Teaching and Learning
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Faculty of Commerce
Faculty of Humanities
Faculty of ICT
Faculty of Social Science
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Customer service : career success through customer loyalty
by
Timm, Paul R.
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Publication Date
2011
Excerpt:
convenience and timing -- Dealing with emotional labor -- Get employees to give great service.
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The loyalty effect : the hidden force behind growth, profits, and lasting value
by
Reichheld, Frederick F.
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Publication Date
2001 1996
Excerpt:
Labor productivity.
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