by
Gallagher, Richard S.
Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html
Format:
Books
Publication Date
2006
Excerpt:
Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More
by
West, Scott, 1959-
Table of contents http://www.loc.gov/catdir/toc/ecip058/2005004959.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html
Format:
Books
Publication Date
2005
Excerpt:
empathy are these advisors' personal hallmarks. As a result, they earn the greatest client trust - and