2 Results
00IIE
Cover image for Please every customer : delivering stellar customer service across cultures
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2011
Excerpt: 
increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly
Available: Copies:
Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
order to focus their efforts on the customer. These choices are often tough but necessary to establish a
Available: Copies: