by
Performance Associates, Inc.
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html
Format:
Books
Publication Date
2007
Excerpt:
-- Putting pen to paper or fingers to keyboard -- Putting your best e-mail forward -- Serving customers
by
Zemke, Ron.
Format:
Books
Publication Date
2003
Excerpt:
Face. 19. Tips for Telephone Talk. 20. Putting Pen to Paper. 21. Putting Your Best E-Mail Foot Forward