3 Results
000IIE
Cover image for Personal assistance. NQF level 4, Student's book
by 
Paarman, S.
Format: 
Books
Publication Date 
2009
Excerpt: 
Labor productivity.
Available: Copies:
Cover image for Services marketing
by 
Kurtz, David L., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
. Managing Supply, Demand, and Productivity -- Ch. 12. Customer Retention -- Ch. 13. An Integrated
Available: Copies:
Cover image for Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
L. Heskett -- The New Productivity Challenge / Peter F. Drucker -- Loyalty-Based Management
Available: Copies: