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Customer first : a strategy for quality service

Walker, Denis.

Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF

Format:

Books

Publication Date

1990

Excerpt:

Customer first : a strategy for quality service / Walker, Denis.

Available: Copies:

Customer service management : a holistic approach

Engelbrecht, Eugene.

Format:

Books

Publication Date

2011

Excerpt:

-- Example of a communication strategy.

Available: Copies:

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

-- 3. Listening to customers -- 4. Implementing a service excellence strategy -- 5. Empowerment and

Available: Copies:

The innovator's solution : creating and sustaining successful growth

Christensen, Clayton M.

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html

Format:

Books

Publication Date

2003

Excerpt:

growth? -- Managing the strategy development process -- There is good money, and there is bad money.

Available: Copies:

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

: Focus or Falter / William H. Davidow and Bro Uttal -- Beyond Products: Services-Based Strategy / James

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World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

superior customer services really is -- What your strategy must do -- Designing the future -- What counts

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