by
Zemke, Ron.
Format:
Books
Publication Date
2003
Excerpt:
Performance Research Associates' Delivering knock your socks off service. Zemke, Ron.
Format:
Books
Publication Date
1994
Excerpt:
Command performance : the art of delivering quality service /
by
Performance Associates, Inc.
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html
Format:
Books
Publication Date
2007
Excerpt:
Performance Research Associates' Delivering knock your socks off service.
by
Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format:
Books
Publication Date
2024 2013
Excerpt:
, service recovery, the linking of customer measurement to performance measurement, service blueprinting