by
Swink, Morgan, 1959-
Format:
Books
Publication Date
2011
Excerpt:
Service Processes -- Service Process Matrix -- Managing Front-Office and Back-Office Processes -- Service
by
Cole, Kris.
Format:
Books
Publication Date
2005
Excerpt:
S1 -- Workplace learning by Gerry Corcoran and John Welch (110p.), s2 -- Customer service by Bruce
by
Liker, Jeffrey K.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012916868&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://swbplus.bsz-bw.de/bsz253502101inh.pdf
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012916868&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://swbplus.bsz-bw.de/bsz253502101inh.htm
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2004300007.html
Table of contents http://swbplus.bsz-bw.de/bsz253502101inh.pdf
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012916868&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://swbplus.bsz-bw.de/bsz253502101inh.htm
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2004300007.html
Format:
Books
Publication Date
2004
Excerpt:
to transform technical and service organizations -- Build your own lean learning enterprise