by
Hollander, Anita Sawyer.
Table of contents http://catdir.loc.gov/catdir/toc/mh022/98055219.html
Publisher description http://catdir.loc.gov/catdir/description/mh023/98055219.html
Publisher description http://catdir.loc.gov/catdir/description/mh023/98055219.html
Format:
Books
Publication Date
2000
Excerpt:
Sales/Collection Business Process -- The Acquisition/Payment Process -- Other Business Processes
by
O'Connor, John, 1960-
Format:
Books
Publication Date
1997
Excerpt:
changing role of IT in customer service and sales. A wide variety of cases and vignettes are used