Strategic performance management : a managerial and behavioural approach

Pt. I. Introducing strategic performance management -- 1. Introduction -- 2. Strategic performance management -- Pt. 2. The strategic performance management development cycle -- 3. Responsibility structure -- 4. Scenarios and strategic objectives -- 5. Strategic action plans -- 6. Critical success factors and key performance indicators -- 7. The balanced scorecard -- 8. Exceptions, actions, and rolling forecasts -- 9. Performance management ICT architecture -- 10. Organisational performance-driven behaviour -- 11. Individual performance-driven behaviour -- 12. Strategic alignment -- Pt. 3. Implementing strategic performance management -- 13. Implementation -- Pt. 4. Specials -- 14. Performance management in the public sector -- 15. Performance management in developing countries -- App. Performance management analysis questionnaire.