by
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format:
Books
Publication Date
2006 2005
Excerpt:
Improving service quality in the global economy : achieving high performance in public and private
Format:
Books
Publication Date
1994
Excerpt:
Command performance : the art of delivering quality service /
by
Besterfield, Dale H.
Format:
Electronic Resources
Publication Date
2001
Excerpt:
Involvement -- Continuous Process Improvement -- Supplier Partnership -- Performance Measures -- Deming's 14
by
Gryna, Frank M.
Table of contents http://catdir.loc.gov/catdir/toc/mh021/00056621.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/00056621.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/00056621.html
Format:
Books
Publication Date
2001
Excerpt:
, Field Performance, and Customer Service -- Administrative and Support Operations -- Quality Information