by
DuBrin, Andrew J.
Table of contents http://www.loc.gov/catdir/toc/ecip0416/2004006562.html
Format:
Books
Publication Date
2005
Excerpt:
Building trust -- Showing empathy -- Active listening -- Using influence tactics -- Helping others
by
Johnson, David W., 1940-
Format:
Books
Publication Date
1993
Excerpt:
Importance of interpersonal skills -- Self-disclosure -- Developing and maintaining trust