by
Verweire, Kurt.
Format:
Books
Publication Date
2014
Excerpt:
processes: measures that improve customer loyalty -- Organizational behaviour: creating a strong customer
by
Reidenbach, R. Eric.
Table of contents http://www.loc.gov/catdir/toc/ecip0511/2005011610.html
Format:
Books
Publication Date
2006
Excerpt:
analysis : a process overview -- Becoming lean -- Vsa in action -- Managing channel loyalty : a necessary