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1. 
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
2. 
Cover image for Beyond six sigma : profitable growth throuth customer value creation
Beyond six sigma : profitable growth throuth customer value creation
by 
Plaster, Gary.
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
3. 
Cover image for World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
priority of business -- Quality : the new strategic weapon -- The management of expectations -- What
Available: Copies:
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