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1. 
Cover image for Customer relationship management
Customer relationship management
Customer relationship management
by 
Anderson, Kristin, 1962-
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2002277589.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2002277589.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer relationship management / Anderson, Kristin, 1962-
Available: Copies:
2. 
Cover image for Organizational behavior
Organizational behavior
Organizational behavior
by 
Kreitner, Robert.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
-- Managing conflict and negotiation -- Organizational process. Organizational communication in the Internet
Available: Copies:
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