The working world for young adults. Customer service an attitude not an occupation
Title:
The working world for young adults. Customer service an attitude not an occupation
Author:
Dieffenbach, Michael.
ISBN:
9781575578286
Publication Information:
Wheeling, IL : Film Ideas, c2006.
Physical Description:
1 videodisc (ca. 20 min.) : sd., col. ; 4 3/4 in.
Series:
Life skills series : the working world for young adults
Life skills series. Working world for young adults.
General Note:
Public performance rights only.
Contents:
Employment : Help wanted -- Having fun on the job -- Being sucessful -- Human resources: when you are the problem -- Fitting in. -- Customer service: why it matters -- The golden rule -- Doing it right -- Tough customers.
Abstract:
Young earners see first hand what makes for good customer service and bad customer service.
Reading Level:
Jr.-Sr., college, adult.
Added Author: