Search Results for Coaching.

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The call centre training handbook : a complete guide to learning & development in contact centres

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html

Format:

Books

Publication Date

2009

Excerpt:

and connecting with the customer -- Delivering excellent customer service -- Coaching and mentoring

Available: Copies:

The cove

Clark, Jim, 1944- film producer.

View cover art Cover art
View cover art http://www.midwesttape.com/images/movies/lge26590d.gif

Format:

Video disc

Publication Date

2009

Excerpt:

Poaching -- Japan.

Available: Copies:

A coach's guide to emotional intelligence : strategies for developing successful leaders

Terrell, James Bradford, 1951-

Publisher description http://www.loc.gov/catdir/enhancements/fy0829/2008016487-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0833/2008016487-t.html

Format:

Books

Publication Date

2008

Excerpt:

Executive coaching.

Available: Copies:

Social issues in sport

Woods, Ron, 1943 November 6-

Table of contents http://catdir.loc.gov/catdir/toc/ecip0617/2006019542.html

Format:

Books

Publication Date

2007

Excerpt:

-- Deviance and sport -- Coaching sport -- Future trends in sport.

Available: Copies:

A manager's guide to improving workplace performance

Chevalier, Roger, 1946-

Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006036145.html

Format:

Books

Publication Date

2007

Excerpt:

Employees -- Coaching of.

Available: Copies:

Designing professional development in literacy : a framework for effective instruction

Rosemary, Catherine A.

Format:

Books

Publication Date

2007

Excerpt:

-- Coaching to improve practice -- Accountability and other practical matters -- Research on the model.

Available: Copies:

Assessment of malingered neuropsychological deficits

Larrabee, Glenn J.

Format:

Books

Publication Date

2007

Excerpt:

. Larrabee -- Coaching and malingering: a review / Julie A. Suhr and John Gunstad -- Features of the

Available: Copies:

Scholastic journalism

Rolnicki, Tom.

Format:

Books

Publication Date

2007

Excerpt:

style -- Editing copy: coaching writers -- Writing headlines -- Understanding typography and production

Available: Copies:

Leadership brand : developing customer-focused leaders to drive performance and build lasting value

Ulrich, David, 1953-

Table of contents http://catdir.loc.gov/catdir/toc/ecip0712/2007009122.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016140697&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016140697&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1308/2007009122-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1311/2007009122-d.html

Format:

Books

Publication Date

2007

Excerpt:

Executive coaching.

Available: Copies:

Project management leadership : building creative teams

Burke, Rory, 1952-

Format:

Books

Publication Date

2007

Excerpt:

-- Resistance to change -- Conflict resolution -- Coaching and mentoring -- Communication -- Project risk

Available: Copies:

Head, heart, and guts : how the world's best companies develop complete leaders

Dotlich, David L. (David Landreth), 1950-

Table of contents http://www.loc.gov/catdir/toc/ecip068/2006005274.html

Format:

Books

Publication Date

2006

Excerpt:

Executive coaching.

Available: Copies:

Great customer connections : simple psychological techniques that guarantee exceptional service

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases

Available: Copies:

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