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00IIE
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Quality Improvement Processes -- Service Level Management -- Business Relationship Management
Available: Copies:
Cover image for Building & managing a world class IT help desk
Building & managing a world class IT help desk
Building & managing a world class IT help desk
by 
Wooten, Bob.
Table of contents http://catdir.loc.gov/catdir/toc/mh023/2001273323.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh042/2001273323.html
Publisher description http://catdir.loc.gov/catdir/description/mh024/2001273323.html
Format: 
Books
Publication Date 
2001
Excerpt: 
Desk -- Developing Your People -- Business of a Help Desk -- I Hate My Help Desk. Fix It! -- Identify
Available: Copies:
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