Search Results for Service industries -- Management.

41 Results
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Cover image for Services marketing : integrating customer focus across the firm
Services marketing : integrating customer focus across the firm
Services marketing : integrating customer focus across the firm
by 
Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format: 
Books
Publication Date 
2024 2013
Excerpt: 
Service industries -- Marketing.
Available: Copies:
Cover image for Service management : operations, strategy, information technology
Service management : operations, strategy, information technology
Service management : operations, strategy, information technology
by 
Bordoloi, Sanjeev, author.
Format: 
Books
Publication Date 
2023
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for Foodservice management : an African perspective
Foodservice management : an African perspective
Foodservice management : an African perspective
by 
Jooste, Susina, editor
Format: 
Books
Publication Date 
2022
Excerpt: 
Food service management.
Available: Copies:
Cover image for Services marketing : a contemporary approach
Services marketing : a contemporary approach
Services marketing : a contemporary approach
by 
Berndt, A. (Adele), 1966- editor.
Format: 
Books
Publication Date 
2022
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
Service operations management : improving service delivery
by 
Johnston, Robert, 1953- author.
Format: 
Books
Publication Date 
2021
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953- author.
Available: Copies:
Cover image for Services marketing : a contemporary approach
Services marketing : a contemporary approach
Services marketing : a contemporary approach
by 
Berndt, A. (Adele), 1966- editor.
Format: 
Books
Publication Date 
2018
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
Cover image for The handbook of service business : management, marketing, innovation and internationalisation
The handbook of service business : management, marketing, innovation and internationalisation
The handbook of service business : management, marketing, innovation and internationalisation
by 
Bryson, J. R., 1963- editor.
Format: 
Books
Publication Date 
2015
Excerpt: 
The handbook of service business : management, marketing, innovation and internationalisation /
Available: Copies:
Cover image for Grasping service marketing
Grasping service marketing
Grasping service marketing
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2015
Excerpt: 
Service industries.
Available: Copies:
Cover image for Services marketing : an interactive approach
Services marketing : an interactive approach
Services marketing : an interactive approach
by 
Fisk, Raymond P.
Format: 
Books
Publication Date 
2014
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for Service management : an integrated approach
Service management : an integrated approach
Service management : an integrated approach
by 
Looy, Bart van.
Format: 
Books
Publication Date 
2013 2011
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
by 
Stickdorn, Marc, author.
Format: 
Books
Publication Date 
2011
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for Contemporary security management
Contemporary security management
Contemporary security management
by 
Fay, John, 1934-
Format: 
Books
Publication Date 
2011
Excerpt: 
Contemporary security management / Fay, John, 1934-
Available: Copies:
Cover image for Services marketing : people, technology, strategy
Services marketing : people, technology, strategy
Cover image for Marketing management : a strategic decision-making approach
Marketing management : a strategic decision-making approach
Marketing management : a strategic decision-making approach
by 
Mullins, John W. (John Walker)
Format: 
Books
Publication Date 
2010
Excerpt: 
Marketing management : a strategic decision-making approach / Mullins, John W. (John Walker)
Available: Copies:
Cover image for Services marketing : a contemporary approach
Services marketing : a contemporary approach
Services marketing : a contemporary approach
by 
Boshoff, Christo.
Format: 
Books
Publication Date 
2009
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
Cover image for Driving down cost : how to manage and cut costs - intelligently
Driving down cost : how to manage and cut costs - intelligently
Driving down cost : how to manage and cut costs - intelligently
by 
Wileman, Andrew.
Format: 
Books
Publication Date 
2008
Excerpt: 
Service industries -- Cost control.
Available: Copies:
Cover image for Challenges of managing information quality in service organizations
Challenges of managing information quality in service organizations
Challenges of managing information quality in service organizations
by 
Al-Hakim, Latif, 1946-
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019120.html
Format: 
Books
Publication Date 
2007 2006
Excerpt: 
Service industries -- Information technology -- Quality control.
Available: Copies:
Cover image for Services marketing : people, technology, strategy
Services marketing : people, technology, strategy
Cover image for Service management and marketing : customer management in service competition
Service management and marketing : customer management in service competition
Service management and marketing : customer management in service competition
by 
Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Service management and marketing : customer management in service competition / Grèonroos
Available: Copies:
Cover image for Services marketing management
Services marketing management
Services marketing management
by 
Mudie, Peter.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for 5S for service organizations and offices : a lean look at improvements
5S for service organizations and offices : a lean look at improvements
5S for service organizations and offices : a lean look at improvements
by 
Sarkar, Debashis.
Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024847.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for Service management : operations, strategy, and information technology
Service management : operations, strategy, and information technology
Service management : operations, strategy, and information technology
by 
Fitzsimmons, James A.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for Services marketing management : a strategic perspective
Services marketing management : a strategic perspective
Services marketing management : a strategic perspective
by 
Kasper, Hans.
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing -- Management.
Available: Copies:
Cover image for Knowledge intensive business services : organizational forms and national institutions
Knowledge intensive business services : organizational forms and national institutions
Knowledge intensive business services : organizational forms and national institutions
by 
Miozzo, Marcela, 1963-
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries.
Available: Copies:
Cover image for Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
by 
Sherman, H. David.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service productivity management : improving service performance using Data Envelopment Analysis
Available: Copies:
Cover image for Information quality management : theory and applications
Information quality management : theory and applications
Information quality management : theory and applications
by 
Al-Hakim, Latif, 1946-
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019119.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Information quality management : theory and applications / Al-Hakim, Latif, 1946-
Available: Copies:
Cover image for Service is front stage : positioning services for value advantage
Service is front stage : positioning services for value advantage
Service is front stage : positioning services for value advantage
by 
Teboul, James
Format: 
Regular print
Publication Date 
2006
Excerpt: 
Service industries -- Management
Available: Copies:
Cover image for Managing service operations : design and implementation
Managing service operations : design and implementation
Managing service operations : design and implementation
by 
Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for The professional services firm bible
The professional services firm bible
The professional services firm bible
by 
Baschab, John, 1968-
Publisher description http://www.loc.gov/catdir/description/wiley042/2004011607.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2004011607.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
Service operations management : improving service delivery
by 
Johnston, Robert.
Format: 
Books
Publication Date 
2005
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert.
Available: Copies:
Cover image for Best face forward : why companies must improve their service interfaces with customers
Best face forward : why companies must improve their service interfaces with customers
Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Technological innovations -- Management.
Available: Copies:
Cover image for The management of service operations
The management of service operations
The management of service operations
by 
Wright, J. Nevan.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries -- Management.
Available: Copies:
Cover image for Grasping service marketing
Grasping service marketing
Grasping service marketing
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries.
Available: Copies:
Cover image for Employment relations in the hospitality and tourism industries
Employment relations in the hospitality and tourism industries
Employment relations in the hospitality and tourism industries
by 
Lucas, Rosemary.
Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003014694.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0650/2003014694-d.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Employment relations in the hospitality and tourism industries / Lucas, Rosemary.
Available: Copies:
Cover image for Principles of service marketing and management
Principles of service marketing and management
Principles of service marketing and management
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- United States -- Management.
Available: Copies:
Cover image for Principles of services marketing
Principles of services marketing
Principles of services marketing
by 
Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service industries -- Marketing.
Available: Copies:
Cover image for In search of the African business renaissance : an African cultural perspective
In search of the African business renaissance : an African cultural perspective
In search of the African business renaissance : an African cultural perspective
by 
Mbigi, Lovemore.
Format: 
Books
Publication Date 
2000
Excerpt: 
organizations ; A comprehensive framework for implementing best operating practices in manufacturing industries.
Available: Copies:
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Quality management for information and library managers / Brophy, Peter, 1950-
Available: Copies:
Cover image for Leisure and tourism : advanced GNVQ
Leisure and tourism : advanced GNVQ
Leisure and tourism : advanced GNVQ
by 
Youell, Ray.
Format: 
Books
Publication Date 
1995
Excerpt: 
customer service in leisure and tourism Event management.
Available: Copies:
Cover image for How to succeed in exporting and doing business internationally
How to succeed in exporting and doing business internationally
How to succeed in exporting and doing business internationally
by 
Sletten, Eric, 1954-
Format: 
Books
Publication Date 
1994
Excerpt: 
Service industries Foreign trade
Available: Copies:
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