by
Hill, Nigel, 1952-
Format:
Books
Publication Date
2006
Excerpt:
Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-
by
Timm, Paul R.
Format:
Books
Publication Date
2011
Excerpt:
Customer service : career success through customer loyalty / Timm, Paul R.
by
Timm, Paul R.
Format:
Books
Publication Date
2001
Excerpt:
Seven power strategies for building customer loyalty / Timm, Paul R.
Format:
Books
Publication Date
2011
Excerpt:
Harvard business review on increasing customer loyalty.
by
Paharia, Rajat.
Format:
Books
Publication Date
2013
Excerpt:
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /
by
Thompson, Harvey.
Format:
Books
Publication Date
2004
Excerpt:
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
by
Van Hooser, Phillip, 1957-
Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Format:
Books
Publication Date
2005
Excerpt:
Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Van Hooser
by
Reichheld, Frederick F.
Format:
Books
Publication Date
2001 1996
Excerpt:
The loyalty effect : the hidden force behind growth, profits, and lasting value / Reichheld
by
Bell, Chip R.
Format:
Books
Publication Date
2011
Excerpt:
Customer loyalty.
by
Glanz, Barbara A.
Format:
Books
Publication Date
2007
Excerpt:
Customer loyalty.
by
Harvard Business School.
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
Format:
Books
Publication Date
2006
Excerpt:
loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about
by
Wreden, Nick.
ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html
Format:
Books
Publication Date
2005
Excerpt:
; Keeping the faith: making loyalty programmes work ; Future of loyalty programmes: trends with the most
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