by
Cook, Sarah, 1955-
Format:
Books
Publication Date
2008
Excerpt:
1. An introduction to customer care -- 2. How managers need to drive and support a service strategy
by
Harvard Business School.
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
Format:
Books
Publication Date
2006
Excerpt:
The results-driven manager series
by
Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format:
Books
Publication Date
2003
Excerpt:
frameworks to help managers create the right conditions, at the right time, for a disruption to succeed