2 Results
00IIE
Cover image for Strategic human resource management
by 
Mello, Jeffrey A.
Format: 
Books
Publication Date 
2002
Excerpt: 
Needs Satisfaction and Organizational Capabilities to Competitive Advantage by Roger Hallowell
Available: Copies:
Cover image for The loyalty effect : the hidden force behind growth, profits, and lasting value
by 
Reichheld, Frederick F.
Format: 
Books
Publication Date 
2001 1996
Excerpt: 
Consumer satisfaction.
Available: Copies: