2 Results
00IIE
by 
Carlzon, Jan.
Format: 
Books
Publication Date 
1989
Excerpt: 
Moments of truth / Carlzon, Jan.
Available: Copies:
Cover image for How Toyota became #1 : leadership lessons from the world's greatest car company
by 
Magee, David, 1965-
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Rid all that adds no value -- Improve quality by exposing the truth -- Raise the bar to unreachable
Available: Copies: