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1. 
Cover image for Amaze your customers! : creative tips on winning & keeping your customers
Amaze your customers! : creative tips on winning & keeping your customers
Amaze your customers! : creative tips on winning & keeping your customers
by 
Zanetti, Daniel.
Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Amaze your customers! : creative tips on winning & keeping your customers / Zanetti, Daniel.
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2. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Best face forward : why companies must improve their service interfaces with customers / Rayport
Available: Copies:
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