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1.

How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent

by

Anderson, Dave, 1961-

Table of contents only http://www.loc.gov/catdir/toc/ecip0613/2006014057.html

Format:

Books

Publication Date

2007

Excerpt:

Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0613/2006014057.html">http://www

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2.

The giants of sales : what Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard can teach you about real sales success

by

Sant, Tom.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033827.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033827.html">http://www

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3.

The great formula for creating maximum profit with minimal effort

by

Joyner, Mark, 1968-

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005034028.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005034028.html">http://www

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4.

Trust-based selling : using customer focus and collaboration to build long-term relationships

by

Green, Charles H.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html

Format:

Books

Publication Date

2006

Excerpt:

Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0623

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5.

201 super sales tips : field-tested strategies for painless prospecting, perfect presentations, and a quick close every time

by

Gschwandtner, Gerhard.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0668/2006046626-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0668/2006046626-d.html

Format:

Books

Publication Date

2006

Excerpt:

Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0668

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6.

Never cold call again! Achieve sales greatness without cold calling

by

Rumbauskas, Frank J., 1973-

Table of contents http://www.loc.gov/catdir/toc/ecip061/2005027607.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip061/2005027607.html">http://www

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7.

Questions that sell : the powerful process for discovering what your customer really wants

by

Cherry, Paul.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033216.html">http://www

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8.

Selling is everyone's business : what it takes to create a great salesperson

by

Johnson, Steve, 1962-

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005031913.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005031913.html">http://www

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9.

The solution-centric organization

by

Eades, Keith M.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008289.html

Format:

Books

Publication Date

2006

Excerpt:

Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0632

Available: Copies:

10.

What's keeping your customers up at night? : close more deals by selling to your client's pain

by

Cody, Steven.

Publisher description http://www.loc.gov/catdir/description/mh031/2002154748.html
Publisher description http://www.loc.gov/catdir/description/mh031/2002154748.html.
Contributor biographical information http://www.loc.gov/catdir/bios/mh042/2002154748.html

Format:

Books

Publication Date

2003

Excerpt:

Publisher description <a href="http://www.loc.gov/catdir/description/mh031/2002154748.html">http

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11.

Hope is not a strategy : the 6 keys to winning the complex sale

by

Page, Rick, 1947-

Publisher description http://www.loc.gov/catdir/description/mh031/2003271799.html
Contributor biographical information http://www.loc.gov/catdir/bios/mh042/2003271799.html

Format:

Books

Publication Date

2002

Excerpt:

Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh042/2003271799.html

Available: Copies:

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