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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer service industry -- Customer services.
Available: Copies:
2. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
Computer service industry -- Vocational guidance.
Available: Copies:
3. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
4. 
Cover image for ITIL : service management implementation and operation
ITIL : service management implementation and operation
by 
Shuja, Ahmad K.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer service industry -- Management.
Available: Copies:
5. 
Cover image for Business process outsourcing : oh! BPO--structure and chaos, fun and agony
Business process outsourcing : oh! BPO--structure and chaos, fun and agony
by 
Anandkumar, V.
Format: 
Books
Publication Date 
2008
Excerpt: 
Computer service industry -- India.
Available: Copies:
6. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
Computer service industry -- Vocational guidance.
Available: Copies:
7. 
Cover image for Introduction to help desk concepts and skills
Introduction to help desk concepts and skills
by 
Sanderson, Susan M.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
8. 
Cover image for Media now : understanding media culture and technology
Media now : understanding media culture and technology
by 
Straubhaar, Joseph D.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
-- Technology : inside your TV -- Technology demystified : inside digital television -- Industry : who runs the
Available: Copies:
9. 
Cover image for A guide to help desk concepts
A guide to help desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2003
Excerpt: 
Computer service industry.
Available: Copies:
10. 
Cover image for Financial models using simulation and optimization : a step-by-step guide with Excel and Palisade's DecisionTools software
Financial models using simulation and optimization : a step-by-step guide with Excel and Palisade's DecisionTools software
by 
Winston, Wayne L.
Format: 
Books
Publication Date 
2000
Excerpt: 
Financial services industry -- Technological innovations.
Available: Copies:
11. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
1999
Excerpt: 
Computer industry -- Customer services.
Available: Copies:
12. 
Cover image for Internet industry almanac
Internet industry almanac
by 
Juliussen, Egil.
Format: 
Books
Publication Date 
1998
Excerpt: 
Online information services industry -- Directories.
Available: Copies:
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