Handbook of customer satisfaction and loyalty measurement

Customer service : career success through customer loyalty

Seven power strategies for building customer loyalty

Harvard business review on increasing customer loyalty.

Below the line brand intergration will increase sales and customer loyalty : Subaru South Africa as a case study

Researching customer satisfaction & loyalty : how to find out what people really think

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

How customer service impacts brand loyalty in the Durban privately owned restaurant industry

How perceived customer value creates loyalty among a select group of Pick 'n Pay shoppers

The relationship between service qualities and customer loyalty on aa e-commerce website amongst emerging adults : the case of Takealot.com

A triangulation study by means of an online survey identifying how customer service instils customer loyalty amongst Constancia Village customers