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A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango

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A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango
Title:
A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango
Author:
Paruk, Tasneem.
Personal Author:
Paruk, Tasneem.
Publication Information:
2007.
General Note:
Dissertation (honours)--Independent Institute of Education, Sandton, 2007.
Added Corporate Author:
Independent Institute of Education. Vega School of Brand Leadership.
Copies:
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