by
Reichheld, Frederick F.
Format:
Books
Publication Date
2001 1996
Excerpt:
Reichheld, Frederick F.
by
Harvard Business School.
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
Format:
Books
Publication Date
2006
Excerpt:
Allen, Frederick F. Reichheld, and Barney Hamilton -- What's the cure for customer fatigue? / Kirsten D
by
Lovelock, Christopher H.
Format:
Books
Publication Date
1996
Excerpt:
Shostack -- Loyalty-Based Management / Frederick F. Reichheld -- Boston Center for Adult Education
Format:
Books
Publication Date
1994
Excerpt:
/ Frederick F. Reichheld -- My Employees Are My Service Guarantee / Timothy W. Firnstahl -- Service Comes