by 
 Al-Hakim, Latif, 1946-
 Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019120.html
Format: 
Books
Publication Date 
 2007 2006
Excerpt: 
Service industries -- Information technology -- Quality control.
by 
 Sarkar, Debashis.
 Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024847.html
Format: 
Books
Publication Date 
 2006
Excerpt: 
Service industries -- Quality control.
by 
 Milakovich, Michael E.
 Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
 2006 2005
Excerpt: 
Improving service quality in the global economy : achieving high performance in public and private