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Enterprise compliance risk management : an essential toolkit for banks and financial services

Ramakrishna, Saloni P., 1957-

Cover image http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg

Format:

Regular print

Publication Date

2015

Excerpt:

Enterprise compliance risk management : an essential toolkit for banks and financial services /

Available: Copies:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric

Available: Copies:

The call centre training handbook : a complete guide to learning & development in contact centres

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- Management.

Available: Copies:

Customer service training

Kamin, Maxine.

Format:

Books

Publication Date

2002

Excerpt:

Customer service training / Kamin, Maxine.

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Cover image for The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Carlaw, Peggy.

Format:

Books

Publication Date

1999

Excerpt:

The big book of customer service training games : quick, fun activities for training customer

Available: Copies:

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