by
Gallagher, Richard S.
Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html
Format:
Books
Publication Date
2006
Excerpt:
Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases
by
Kurtz, David L., 1941-
Format:
Books
Publication Date
1998
Excerpt:
opportunity to apply the concepts of the chapter. All cases are real-world companies, from Scandinavian