2 Results
00IIE
Cover image for Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
by 
Michelli, Joseph A., 1960-
Format: 
Books
Publication Date 
2011
Excerpt: 
Total quality management.
Available: Copies:
Cover image for Leading change
by 
Kotter, John P., 1947-
Format: 
Books
Publication Date 
1996
Excerpt: 
competitors - total quality management, reengineering, right sizing, restructuring, cultural change, and
Available: Copies: