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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
Happens / John P. Trougakos -- 3.Motivation, Fit, Confidence, and Skills: How Do Individual Differences
Available: Copies:
Cover image for Emotional intelligence : tipping point in workplace excellence
Emotional intelligence : tipping point in workplace excellence
Emotional intelligence : tipping point in workplace excellence
by 
Prins, Annette.
Format: 
Books
Publication Date 
2011
Excerpt: 
intelligence skills -- Intrapersonal skills -- Emotional self-awareness -- Assertiveness -- Self-regard -- Self
Available: Copies:
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