by 
 Yu, Holly.
 Table of contents http://www.loc.gov/catdir/toc/ecip051/2004022153.html
Format: 
Books
Publication Date 
 2005
Excerpt: 
Electronic reference services (Libraries)
by 
 Lankes, R. David, 1970-
Format: 
Books
Publication Date 
 2000
Excerpt: 
Electronic reference services (Libraries) -- United States -- Management.