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00IIE
Print
by 
Wild, Antony.
Format: 
Books
Publication Date 
2002
Excerpt: 
Institute of Operations Management.
Available: Copies:
2. 
Cover image for How to profitably delight your customers
by 
Mather, Hal.
Format: 
Books
Publication Date 
1999
Excerpt: 
Institute of Operations Management.
Available: Copies:
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