evidence -- Marketing planning, implementation and control -- People, process and physical evidence

Pt. I. Introduction. The evolution of management theory -- The management process -- Features of

Inventory control.

Design; 1.2.1 Voice-Mail System; 1.2.2 Remote Control; 1.2.1 What to Design; 1.3 What Is Interaction

-- Supplement: The Transportation Model -- 9. Management of Quality -- 10. Quality Control -- Supplement

; Control: power of command -- Organizational spokespeople -- Planning example 6A: Selecting message sources

The complete business process handbook : body of knowledge from process modeling to bpm. Volume I /

Pt. I. Introduction. The evolution of management theory -- The management process -- Features of

Specific Process -- Investigating a Process's Thread Set -- Investigating a Process's Module Set

-- Project cost management -- Project cashflow -- Project excecution, monitoring and control -- Earned value

implementation -- Continuous improvement through strategic control and evaluation -- Strategic management in not

-- Countermeasures: technical controls -- Countermeasures: non-technical controls -- Conclusion -- Key learning