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1. 
Cover image for The art of managing everyday conflict : understanding emotions and power struggles
by 
Fisher, Erik A., 1966-
Format: 
Books
Publication Date 
2004
Excerpt: 
The art of managing everyday conflict : understanding emotions and power struggles / Fisher, Erik A
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2. 
Cover image for Hostage at the table : how leaders can overcome conflict, influence others, and raise performance
by 
Kohlrieser, George, 1944-
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Effective dialogue -- The power of negotiation -- Mastering our emotions -- Living with a hostage-free state
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3. 
Cover image for The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches
by 
Schwarz, Roger M., 1956-
Format: 
Books
Publication Date 
2002
Excerpt: 
Meetings -- 12. Dealing with Emotions -- 13. Contracting: Deciding Whether and How to Work Together -- 14
Available: Copies:
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