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Quality management for organizational excellence : introduction to total quality

Goetsch, David L.

Format:

Books

Publication Date

2014

Excerpt:

Quality management for organizational excellence : introduction to total quality / Goetsch, David L.

Available: Copies:

Essentials of quality : with cases and experiential exercises

Sower, Victor E.

Format:

Books

Publication Date

2011

Excerpt:

Essentials of quality : with cases and experiential exercises / Sower, Victor E.

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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Michelli, Joseph A., 1960-

Format:

Books

Publication Date

2011

Excerpt:

Total quality management.

Available: Copies:

Quality management : theory and application

Mauch, Peter D., 1954-

Klappentext
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018653406&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2010

Excerpt:

Quality management : theory and application / Mauch, Peter D., 1954-

Available: Copies:

Business process mapping : improving customer satisfaction. Workbook

Jacka, J. Mike.

Format:

Books

Publication Date

2009

Excerpt:

Total quality management.

Available: Copies:

International handbook of practice-based performance management

Julnes, Patria de Lancer.

Table of contents only http://www.loc.gov/catdir/toc/ecip0712/2007008883.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

Best practices in lean six sigma process improvement : a deeper look

Schonberger, Richard.

Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html

Format:

Books

Publication Date

2008

Excerpt:

Six sigma (Quality control standard)

Available: Copies:

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

Beyond six sigma : profitable growth throuth customer value creation

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

10.

Quality : a corporate force : managing for excellence

Aikens, C. Harold.

Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html

Format:

Books

Publication Date

2006

Excerpt:

Quality : a corporate force : managing for excellence / Aikens, C. Harold.

Available: Copies:

11.

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Rampersad, Hubert K.

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

12.

The progressive audit : a toolkit for improving your organizational quality culture

Pfannerstill, Robert, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html

Format:

Books

Publication Date

2006

Excerpt:

The progressive audit : a toolkit for improving your organizational quality culture / Pfannerstill

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