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1. 
Cover image for Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital
by 
Dishongh, Rhonda, 1968-
Format: 
Books
Publication Date 
2013
Excerpt: 
account -- Succeed then recognize -- Inject fun to release pressure -- Measure to coach -- Action program
Available: Copies:
2. 
Cover image for Peacebuilding : from concept to commission
by 
Jenkins, Rob, 1965-
Format: 
Books
Publication Date 
2013
Excerpt: 
action, 2006-2008 -- Institutional revival: the peacebuilding architecture in action, 2008-2010
Available: Copies:
3. 
Cover image for Marketing database analytics : transforming data for competitive advantage
by 
Banasiewicz, Andrew D.
Format: 
Books
Publication Date 
2013
Excerpt: 
-Attributable Incrementality -- Incrementality Measurement -- Impact Assessment -- Action-Result Effect Estimation -- Profit
Available: Copies:
by 
Nel, Jan Kemp.
Format: 
Books
Publication Date 
2013
Excerpt: 
. Rewarding Employees : Money Talks! -- 8. Blueprint for Action : Summing Up! -- 9. Discipline and Dismissals
Available: Copies:
5. 
Cover image for Political parties in Africa : ethnicity and party formation
by 
Elischer, Sebastian, 1979-, author.
Format: 
Books
Publication Date 
2013
Excerpt: 
Démocratique -- The Front d'Action pour le Renouveau et le Développement -- Alliance pour une Dynamique
Available: Copies:
6. 
Cover image for The handbook of community practice
by 
Ohmer, Mary L.
Format: 
Books
Publication Date 
2013
Excerpt: 
/ Dorothy N. Gamble -- Political, social and legislative action / Jacqueline Mondros -- Radical community
Available: Copies:
7. 
Cover image for Research methods in information
by 
Pickard, Alison Jane.
Format: 
Books
Publication Date 
2013
Excerpt: 
, experimental research, ethnography, Delphi study, action research, historical research and grounded theory
Available: Copies:
8. 
Cover image for Victimology : the essentials
by 
Daigle, Leah E.
Format: 
Books
Publication Date 
2013
Excerpt: 
-Protective Action -- Consequences of Sexual Victimization -- Physical, Emotional, and Psychological Effects
Available: Copies:
9. 
Cover image for Professional Windows 8 programming : application development with C# and XAML
by 
Lecrenski, Nick.
Format: 
Books
Publication Date 
2013
Excerpt: 
Basics -- XAML in Visual Studio 2012 -- Controls for Windows 8 -- Layout Controls -- Action Controls
Available: Copies:
10. 
Cover image for Emarketing excellence : planning and optimizing your digital marketing
by 
Chaffey, Dave, 1963-
Format: 
Books
Publication Date 
2013
Excerpt: 
-marketing planning -- 10.2.Situation analysis -- 10.3.Objectives -- 10.4.Strategy -- 10.5.Tactics -- 10.6.Actions
Available: Copies:
11. 
Cover image for The health care manager's human resources handbook
by 
McConnell, Charles R.
Format: 
Books
Publication Date 
2013
Excerpt: 
-- Terminating employees : minimizing the legal risks -- See you in court : involvement in legal action
Available: Copies:
12. 
Cover image for Smart calling : eliminate the fear, failure, and rejection from cold calling
by 
Sobczak, Art.
Format: 
Books
Publication Date 
2013
Excerpt: 
; Wrapping up calls and setting up the next action -- Putting it all together. How to sound smart : effective
Available: Copies:
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