IIE Logo

Switch to list view
Switch to thumbnail view
Select an Action
81 Results Found Subscribe to search results
000000000000IIE
Print
1. 
Cover image for The relationship revolution : closing the customer promise gap
The relationship revolution : closing the customer promise gap
by 
Hochman, Larry.
Format: 
Books
Publication Date 
2010
Excerpt: 
Customer relations -- Management.
Available: Copies:
2. 
Cover image for Customer experience : future trends and insights
Customer experience : future trends and insights
by 
Shaw, Colin, 1958-
Format: 
Books
Publication Date 
2010
Excerpt: 
Customer relations -- Management.
Available: Copies:
3. 
Cover image for Strategic customer management : strategizing the sales organization
Strategic customer management : strategizing the sales organization
by 
Piercy, Nigel F.
Volltext http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=9780199544509
Format: 
Books
Publication Date 
2009
Excerpt: 
CLIENT ORIENTED MANAGEMENT + MARKET ORIENTED MANAGEMENT (BUSINESS MANAGEMENT)
Available: Copies:
5. 
Cover image for Principles of customer relationship management
Principles of customer relationship management
by 
Baran, Roger Joseph, 1945-
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer relations -- Management -- Textbooks.
Available: Copies:
6. 
Cover image for Built to serve : how to drive the bottom line with people-first practices
Built to serve : how to drive the bottom line with people-first practices
Built to serve : how to drive the bottom line with people-first practices
by 
Sanders, Dan J.
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer relations -- Management.
Available: Copies:
7. 
Cover image for The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition
The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition
by 
Cordón, Carlos.
http://www.gbv.de/dms/zbw/564794457.pdf
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer relations Management
Available: Copies:
8. 
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-
Available: Copies:
9. 
Cover image for Relationship marketing and customer relationship management
Relationship marketing and customer relationship management
by 
Brink, A. (Annekie)
Klappentext
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer relations -- Management.
Available: Copies:
10. 
Cover image for Customer relationship management : a global perspective
Customer relationship management : a global perspective
by 
Raab, Gerhard.
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer relations -- Management.
Available: Copies:
11. 
Cover image for Integrated advertising, promotion, and marketing communications
Integrated advertising, promotion, and marketing communications
by 
Clow, Kenneth E.
Format: 
Books
Publication Date 
2007
Excerpt: 
customer relationship management -- Public relations, sponsorship programs, and regulations -- Internet
Available: Copies:
12. 
Cover image for The DNA of customer experience : how emotions drive value
The DNA of customer experience : how emotions drive value
by 
Shaw, Colin.
http://www.gbv.de/dms/zbw/525506470.pdf
Format: 
Books
Publication Date 
2007
Excerpt: 
Customer Relationship Management / Emotion / Marketingpolitik.
Available: Copies:
Limit Search Results
Access Level
Author
Berndt, A. (Adele), 1966-
(3)
Brink, A. (Annekie)
(3)
Armstrong, Gary (Gary M.)
(2)
Buttle, Francis.
(2)
Johnston, Mark W.
(2)
Format
Item Category 1
Material Type
Language
Library
Shelf Location
Publication Date
Subject
Customer relations.
(30)
Customer relations -- Management.
(29)
Marketing.
(12)
Relationship marketing.
(12)
Customer services -- Management.
(8)
Item Available
Advanced Search Location