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1.

Cover image for The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

by

Beemer, C. Britt.

Format:

Books

Publication Date

2009

Excerpt:

Customer relations.

Available: Copies:

2.

Cover image for Strategic customer management : strategizing the sales organization

Strategic customer management : strategizing the sales organization

by

Piercy, Nigel F.

Volltext http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=9780199544509

Format:

Books

Publication Date

2009

Excerpt:

Customer relations -- Management.

Available: Copies:

3.

Cover image for Open innovation in the financial services : growing through openness, flexibility and customer integration

Open innovation in the financial services : growing through openness, flexibility and customer integration

Open innovation in the financial services : growing through openness, flexibility and customer integration

by

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Customer relations.

Available: Copies:

4.

Cover image for The new influencers : a marketer's guide to the new social media

The new influencers : a marketer's guide to the new social media

by

Gillin, Paul.

Format:

Books

Publication Date

2009

Excerpt:

Customer relations.

Available: Copies:

5.

Cover image for The next evolution of marketing : connect with your customers by marketing with meaning

The next evolution of marketing : connect with your customers by marketing with meaning

by

Gilbreath, Bob.

Format:

Books

Publication Date

2009

Excerpt:

Customer relations.

Available: Copies:

6.

Cover image for Marketing management

Marketing management

by

Kotler, Philip.

Table of contents Kostenfrei
E-book - Full text Myilibrary. You can only view this e-book online and not download it
Table of contents http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html

Format:

Books

Publication Date

2009

Excerpt:

customers -- Creating customer value, satisfation, and loyalty -- Analyzing consumer & business markets

Available: Copies:

7.

Cover image for Built to serve : how to drive the bottom line with people-first practices

Built to serve : how to drive the bottom line with people-first practices

Built to serve : how to drive the bottom line with people-first practices

by

Sanders, Dan J.

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management.

Available: Copies:

8.

Cover image for The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

by

Cordón, Carlos.

http://www.gbv.de/dms/zbw/564794457.pdf

Format:

Books

Publication Date

2008

Excerpt:

Customer relations Management

Available: Copies:

9.

Cover image for Customer relationship management : a global perspective

Customer relationship management : a global perspective

by

Raab, Gerhard.

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management.

Available: Copies:

10.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

Available: Copies:

11.

Cover image for Principles of customer relationship management

Principles of customer relationship management

Principles of customer relationship management

by

Baran, Roger Joseph, 1945-

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management -- Textbooks.

Available: Copies:

12.

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

by

Knapp, Duane E.

Format:

Books

Publication Date

2008

Excerpt:

Customer relations.

Available: Copies:

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Author

Kotler, Philip.

(9)

Bowen, John (John T.), 1948-

(4)

Makens, James C.

(4)

Armstrong, Gary (Gary M.)

(3)

Berndt, A. (Adele), 1966-

(3)

Brink, A. (Annekie)

(3)

Johnston, Mark W.

(3)

Kotler, Philip, author.

(3)

Marshall, Greg W.

(3)

Anthony, Mitch.

(2)

Armstrong, Gary (Gary M.), author.

(2)

Buttle, Francis.

(2)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

Du Plooy-Cilliers, F. (Franzél), author.

(2)

Fielding, M. L. (Michael L.), author.

(2)

(2)

Keller, Kevin Lane, 1956-

(2)

Lamb, Charles W.

(2)

Morrison, Alastair M.

(2)

(2)

(2)

Roberts-Lombard, Mornay, editor.

(2)

Rousseau, Deon.

(2)

Shaw, Colin, 1958-

(2)

Tait, Madéle, editor.

(2)

(2)

Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

Acuff, Jerry, 1949-

(1)

Agnihotri, Raj S., author.

(1)

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anderson, Kristin, 1962-

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Armstrong, Gary.

(1)

(1)

(1)

(1)

Bacon, Terry R.

(1)

Bahrenburg, Richard.

(1)

Baker, Ronald J.

(1)

Balasubramanian, Sridhar, author.

(1)

Baloglu, Seyhmus, author.

(1)

Bamberg, Michael G. W., 1947-

(1)

Baran, Roger Joseph, 1945-

(1)

Barnes, James G.

(1)

(1)

Beemer, C. Britt.

(1)

Belding, Shaun.

(1)

(1)

Bergheim, Laura, 1962-

(1)

(1)

Blattberg, Robert C., 1942-

(1)

Bogaards, M., author.

(1)

(1)

Boone, Louis E.

(1)

Boshoff, Christo.

(1)

Bowen, John (John T.), 1948- author.

(1)

(1)

Breakenridge, Deirdre.

(1)

Brierty, Edward G., 1925-

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

Bueno, Bolivar J.

(1)

(1)

(1)

Burrows, Robert P. (Robert Penn)

(1)

(1)

(1)

Cass, John (Gene John)

(1)

(1)

Chartered Institute of Public Relations.

(1)

Cheales, Peter.

(1)

(1)

Clow, Kenneth E.

(1)

(1)

Colvin, Geoffrey.

(1)

Conway, A. (Anthony)

(1)

Cook, Sarah, 1955-

(1)

(1)

Cordón, Carlos.

(1)

Crutcher, C. William, author.

(1)

Czinkota, Michael R.

(1)

Davison, Barbara.

(1)

(1)

De Villiers, Pieter.

(1)

(1)

Deepbrook Productions.

(1)

Deitel, Harvey M., 1945-

(1)

Deitel, Paul J.

(1)

Dibeehi, Qaalfa.

(1)

Diefendorff, James.

(1)

Dieffenbach, Michael.

(1)

Dishongh, Rhonda, 1968-

(1)

Drotsky, Antonie, editor.

(1)

Dufek, Donald F.

(1)

Duncan, Tom (Thomas R.)

(1)

(1)

(1)

Eckles, Robert W., 1927-

(1)

Ellson, Tony, 1953-

(1)

(1)

Evans, Wendy, 1940-

(1)

Fasnacht, Daniel, 1964-

(1)

Fernandez, Joseph, 1968-

(1)

Film Ideas (Firm)

(1)

(1)

Fjermestad, Jerry.

(1)

Fogli, Lawrence.

(1)

Fornell, Claes.

(1)

Forrester, Duane.

(1)

(1)

Freeland, John G.

(1)

Futrell, Charles, author.

(1)

Galka, Roger J.

(1)

Gallagher, Richard S.

(1)

Gamble, Paul R.

(1)

Gayeski, Diane M. (Diane Mary), 1953-

(1)

Geehan, Sean, author.

(1)

Getz, Gary, 1955-

(1)

Gilbreath, Bob.

(1)

Gillis, Tamara L.

(1)

Glanz, Barbara A.

(1)

Goldman, Jeremy.

(1)

Graham, Gary, 1966-

(1)

Grandey, Alicia.

(1)

Green, Charles H.

(1)

Griffiths, Andrew, 1966-

(1)

Hair, Joseph F.

(1)

Hair, Joseph F., Jr., 1944-

(1)

Hardaker, Glenn.

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

Hill, Nigel, 1952-

(1)

Hochman, Larry.

(1)

Hoisington, Steven H., 1953-

(1)

Holloway, J. Christopher.

(1)

(1)

Hudson, Louise, author.

(1)

Hudson, Simon, author.

(1)

International Association of Business Communicators.

(1)

Israel, Shel, 1944-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Janal, Daniel S.

(1)

Jones, Daniel T.

(1)

(1)

Kellogg School of Management.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kotler, Philip (Philip J.), 1931-

(1)

Kotler, Philip, 1931-

(1)

Krush, Michael T., author.

(1)

Kumar, V., 1957-

(1)

Kurtz, David L.

(1)

(1)

Lee, David, 1950-

(1)

(1)

(1)

Levesque, Paul, 1947-

(1)

Lewis, Mike, 1975-

(1)

Lucas, Robert W.

(1)

Makens, James C., author.

(1)

(1)

Manning, Anthony D.

(1)

McDaniel, Carl D.

(1)

McDaniel, Carl, Jr., 1941-

(1)

McDonald, Malcolm.

(1)

(1)

(1)

(1)

Murphy, John A., 1948-

(1)

Nieto, T. R. (Tem R.)

(1)

O'Brien, Jonathan, 1967- author.

(1)

Oliver, Sandra.

(1)

Opresnik, Marc O. (Marc Oliver), 1969- contributor.

(1)

Osborne, Christina.

(1)

Ouwersloot, Hans.

(1)

Paharia, Rajat.

(1)

Patterson, John R. (John Rice), 1951-

(1)

Payne-Palacio, June.

(1)

Pearson, Timothy R.

(1)

Performance Research Associates.

(1)

Petersen, J. Andrew.

(1)

Piercy, Nigel F.

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

Qualman, Erik, 1972-

(1)

(1)

Raynes, Bobbie L.

(1)

Reeder, Robert R., 1935-

(1)

Reeder, Robert R., 1935- Industrial marketing.

(1)

Reichheld, Frederick F.

(1)

Richardson, Paul, 1962-

(1)

Roberts, Kevin, 1949-

(1)

Robinette, Scott.

(1)

Rodriguez, Miri, author.

(1)

Format

(176)

Electronic Resources

(1)

(1)

Item Category 1

Developer Books

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Audio-visual Material

Developer Books

Prescribed books

Recommended Books

Language

(178)

Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Blackboard Learn (IIE CAT only)

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Faculty Humanities (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

Reference Material

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Store Room/Cupboard

Withdrawn from the collection

Publication Date

Subject

Customer relations.

(96)

Customer relations -- Management.

(29)

(22)

Customer services.

(21)

Relationship marketing.

(19)

Consumer satisfaction.

(12)

Marketing -- Management.

(11)

(11)

Internet marketing.

(10)

Customer loyalty.

(9)

Branding (Marketing)

(8)

Customer services -- Management.

(8)

Tourism -- Marketing.

(8)

Hospitality industry -- Marketing.

(7)

Communication in organizations.

(6)

Success in business.

(6)

Business communication.

(5)

Target marketing.

(5)

(4)

Brand name products.

(4)

(4)

Marketing research.

(4)

Sales management.

(4)

Social media -- Economic aspects.

(4)

Strategic planning.

(4)

Business enterprises -- Blogs.

(3)

Communication in marketing.

(3)

Consumer behavior.

(3)

Interactive marketing.

(3)

Klantgerichtheid.

(3)

Organizational effectiveness.

(3)

Personnel management.

(3)

Public relations.

(3)

Tourisme -- Marketing.

(3)

(3)

Advertisers -- Attitudes.

(2)

Aufsatzsammlung.

(2)

Bars (Drinking establishments)

(2)

Beziehungsmanagement.

(2)

(2)

Brand name products -- Management.

(2)

Business communication -- Handbooks, manuals, etc.

(2)

Business communication -- Problems, exercises, etc.

(2)

Business logistics.

(2)

Communication in management.

(2)

Consumers -- South Africa.

(2)

Consumers' preferences.

(2)

Corporate culture.

(2)

Customer relations

(2)

Customer relations -- Handbooks, manuals, etc.

(2)

Electronic commerce.

(2)

Entrepreneurship.

(2)

(2)

Food service -- Marketing.

(2)

Industrial management.

(2)

Industrial marketing.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

(2)

Interpersonal communication.

(2)

Interpersonal relations.

(2)

Klantenservice.

(2)

Kundenmanagement.

(2)

(2)

Management -- Social aspects.

(2)

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Oral communication.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

Relationship marketing -- South Africa.

(2)

(2)

Social networks.

(2)

Supervision of employees.

(2)

(2)

Total quality management.

(2)

World Wide Web.

(2)

Written communication.

(2)

Accueil (Tourisme) -- Marketing.

(1)

Advertising -- Brand name products.

(1)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

Advertising -- Textbooks.

(1)

Advertising media planning.

(1)

Appreciative inquiry.

(1)

Apprentissage organisationnel -- Gestion.

(1)

(1)

BUSINESS & ECONOMICS / Management.

(1)

(1)

Betrekkinge met klante.

(1)

Blogs -- Social aspects.

(1)

(1)

Brand name products -- Marketing.

(1)

Business -- Handbooks, manuals, etc.

(1)

Business communication -- Blogs.

(1)

Business enterprises -- Computer networks.

(1)

Business ethics.

(1)

Business logistics -- Management.

(1)

Business logistics Management

(1)

Business planning.

(1)

(1)

CLIENT ORIENTED MANAGEMENT + MARKET ORIENTED MANAGEMENT (BUSINESS MANAGEMENT)

(1)

Call centers -- Management.

(1)

Capital intellectuel.

(1)

Commerce électronique.

(1)

Communicatief handelen.

(1)

Communication dans les organisations.

(1)

Communication en gestion.

(1)

Communication in organizations

(1)

Communication in organizations -- United States.

(1)

Communication in organizations Case studies

(1)

(1)

(1)

Conflict management.

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer complaints.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

(1)

Consumption (Economics)

(1)

Contaminaðcäao de alimentos (prevenðcäao e controle)

(1)

Cultural Competency -- Personal Narratives.

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Management

(1)

Customer relations -- Management -- Statistical models.

(1)

Customer relations -- Management -- Textbooks.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations -- South Africa.

(1)

Customer relations Management

(1)

Customer services

(1)

Customer services -- Case studies.

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Database marketing.

(1)

Diens aan klante.

(1)

Discourse analysis -- Social aspects.

(1)

Distributors (Commerce)

(1)

Documentary films.

(1)

Družbena omrežja.

(1)

(1)

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

Entreprises -- Réseaux d'ordinateurs.

(1)

Executives -- Training of.

(1)

(1)

Export marketing.

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners -- Marketing.

(1)

Financial planners.

(1)

Food service management.

(1)

GESTION D'ENTREPRISE ORIENTÉE VERS LE CLIENT ET VERS LE MARCHÉ

(1)

(1)

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion des connaissances.

(1)

Gestion du personnel.

(1)

Higiene de alimentos

(1)

Hospital-Patient Relations -- Personal Narratives.

(1)

Hospitalidad industrial -- Mercadotecnia.

(1)

Hospitality industry Marketing

(1)

Human capital -- Handbooks, manuals, etc.

(1)

Hôtels -- Gestion.

(1)

(1)

Identity (Psychology)

(1)

Industrial efficiency.

(1)

Information storage and retrieval systems -- Marketing.

(1)

Instructional films.

(1)

Intellectual capital.

(1)

Intercultural communication.

(1)

Interne Kommunikation

(1)

Internet -- Social aspects.

(1)

Internet advertising.

(1)

Internet programming -- Problems, exercises, etc.

(1)

Internet programming.

(1)

Investment advisors -- Marketing.

(1)

Investment advisors.

(1)

Job satisfaction.

(1)

KUNDENORIENTIERTE UNTERNEHMENSFÜHRUNG + MARKTORIENTIERTE UNTERNEHMENSFÜHRUNG

(1)

Knowledge management.

(1)

(1)

Kommunikationsstrategie.

(1)

Kommunikatives Handeln.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

Kunderelationer

(1)

Labor productivity.

(1)

Leermiddelen (vorm)

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

(1)

(1)

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