187 Results Found
000000000000IIE
1.
by
Hughes, Arthur Middleton.
Table of contents http://www.loc.gov/catdir/toc/ecip059/2005006389.html
Format:
Books
Publication Date
2006 2005
Excerpt:
Strategic database marketing : the masterplan for starting and managing a profitable, customer
2.
by
Teboul, James
Format:
Regular print
Publication Date
2006
Excerpt:
Service is front stage : positioning services for value advantage Teboul, James
3.
by
Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format:
Books
Publication Date
2006
Excerpt:
Managing service operations : design and implementation / Hollins, Bill.
4.
by
Knapp, Donna.
Format:
Books
Publication Date
2005
Excerpt:
A guide to customer service skills for the help desk professional / Knapp, Donna.
5.
by
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format:
Books
Publication Date
2005
Excerpt:
Best face forward : why companies must improve their service interfaces with customers / Rayport
6.
by
Van Hooser, Phillip, 1957-
Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Format:
Books
Publication Date
2005
Excerpt:
Customer services.
7.
by
Shaw, Colin, 1928-
Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Format:
Books
Publication Date
2005
Excerpt:
Customer services.
8.
by
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format:
Books
Publication Date
2005
Excerpt:
The loyalty advantage : essential steps to energize your company, your customers, your brand /
by
Arussy, Lior.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Format:
Books
Publication Date
2005
Excerpt:
Customer services -- Management.
10.
by
Peake, Ken.
Table of contents http://www.loc.gov/catdir/toc/ecip056/2005001517.html
Format:
Books
Publication Date
2005
Excerpt:
authorities discuss the enlightening findings and present ways to reshape services, taking into account
by
Knapp, Donna
Format:
Books
Publication Date
2005
Excerpt:
A guide to customer service skills for help desk Knapp, Donna
12.
by
Shaw, Colin, 1958-
Format:
Books
Publication Date
2005
Excerpt:
Customer services.
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