Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter

attractions -- 10. Tourism accommodation and hospitality services -- 11. Human resource management in tourism

-- Pricing products : pricing strategies -- Marketing channels and supply chain management -- Retailing and

Content and workflow management for library web sites : case studies / Yu, Holly.

Corporations -- Information services -- Management.

information and communications technologies -- 6. Human resources -- 7. Resource management -- 8. Collection

Introduction to operations and supply chain management / Bozarth, Cecil C.

Advances in web-age information management 6th international conference, WAIM 2005, Hangzhou, China

Information resources management.

: building the right relationships with the right customers -- Product, services, and branding strategies

Information services -- Management.

Information services -- Management.